Privacy Policy 

Last Updated On: 17th September 2025 

At MSIMCRM, your trust matters. This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and how you can control it. 

Information We Collect 

• Your Identity & Contact Data: name, email address, phone number, business name, address 

• Account & Billing Data: plan, subscription details, payment info (used to bill you) 

• Usage Data: how you use the platform (projects, tasks, time tracking, etc.) to improve the product 

• Support Requests / Feedback: communications between you and our support or sales teams 

How We Use Your Data 

We may use your information to: 

• Provide, maintain, and improve our services 

• Process billing and payments 

• Send you important notices (policy updates, service changes) 

• Offer customer support 

• Respond to inquiries or feedback 

• Occasionally, for marketing/promotional communications (you may opt out) 

Data Sharing & Third-Party Integrations 

We do not sell your personal data. However, we may share data with trusted third parties strictly for the purpose of enabling features you choose to use — such as payment processors, email/autoresponder services, analytics (if opted-in), or integrations. All third parties are contractually obligated to protect your data. 

Data Security & Retention 

We implement standard industry-level security measures to protect your data from unauthorized access, alteration, or destruction. We retain your personal data only as long as needed for the purposes described or as required by law. After that, data is securely deleted or anonymized. 

Your Rights 

You have the right to: 

• Access and correct your data 

• Request deletion of your account and personal data 

• Withdraw consent for marketing communications 

• Get information about how your data is processed 

• Lodge a complaint if you believe your data rights have been violated 

 Contact for Privacy Queries : Office No: 503, 5th Floor, Mall-Decore, Chowk, Lalpur, Ranchi, Jharkhand 834001 | +91 88008 69961 | +91 9110176498 | contactus@murmusoftwareinfotech.com